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We are here to help
Browse the answers below or email our team. Pimio is a personal journal app for users aged 18 and over.
Quick help
Writing
How do I write today’s entry?
Open the Write tab. Choose how your day felt, add a title or note, optionally attach a photo, then tap Save entry. Pimio saves your entry on this device.
Can I save more than one entry in a day?
Pimio supports multiple entries on the same day when that feature is available on your account. Use the Write tab to add or edit entries for today.
Can I edit an entry I already saved?
Yes. Open today’s entry card on the Write tab and tap Edit, or open an item from Memoir and edit it there. Changes are saved on this device.
How do I attach a photo?
While writing or editing an entry, tap the photo option and choose an image from your library or camera. Pimio only accesses photos when you choose to add one.
What is the daily streak?
Your streak counts consecutive days with at least one journal entry. View it on the Me tab under Daily rhythm.
Echo & Memoir
What is the Echo tab?
After you have written for a few days, Pimio surfaces past entries for gentle revisiting on the Echo tab. You can favorite memories, add reflections, and revisit moments from your own journal.
How does Pimio choose Echo memories?
Echo picks are generated from your own past entries on this device. They are meant for personal reflection, not public sharing.
How do Memoir chapters work?
On the Memoir tab, organize journal items into chapters over time. You can add recommended chapters, create your own chapter titles, assign entries, and mark milestones that matter to you.
Can I hide or delete a chapter?
Yes. From Memoir or chapter management screens, you can hide chapters from view or delete custom chapters according to the options shown in the app. Deleting a chapter does not automatically delete your underlying journal entries unless the app states otherwise during confirmation.
Profile & insights
How do I set up my profile?
After sign-in, Pimio may ask for a display name, optional avatar, and age confirmation. You must be at least 18 to use the app. You can update your profile later from the Me tab.
What is Mood insight?
Mood insight on the Me tab shows your recent week at a glance and an all-time breakdown of moods recorded across your journal entries on this device.
How do reminders work?
Open Me → Preferences to turn daily reminders on or off. If enabled, Pimio sends a local notification according to your device notification settings.
Account & data
How do I sign in?
Pimio supports Sign in with Apple and email-based accounts. Your journal is associated with the account you use on this device.
Where is my data stored?
Journal entries, memoir content, photos you attach, and settings are stored on your device. Pimio is designed for private personal use and does not sell your personal information. See our Privacy Policy for details.
How do I restore purchases?
If Pimio offers optional in-app purchases on your device, open the relevant screen in the Me tab and tap Restore Purchases to recover eligible purchases tied to your Apple ID or Google account, subject to store policies.
How do I sign out?
Open Me → side menu → Sign Out. Your data remains on the device until you delete the account or remove the app, depending on your actions and device settings.
How do I delete my account?
Open Me → side menu → Delete Account. This removes your profile and journal data stored on this device and cannot be undone after confirmation.
Contact
Still need help?
akishamsagum@outlook.com
Please include your device model, operating system version, and a short description of the issue. We typically reply within a few business days.
Not medical advice
Pimio is a personal journal app, not a substitute for professional mental health care. If you are in crisis, contact local emergency services or a qualified professional.